1 ACCEPTED SOLUTION. Virgin TV 360. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Hi, I just moved to a new house and got my virgin media kit today. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The isolator has a terminator cap (marked below) fitted to the open end. I have only got one rectangular shaped white socket (Shown as below) but it seems old. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Reduces the number of required wall sockets. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Tudor. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Entertain me; Broadband Deals. No wall socket to connect. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't have a virgin media wall socket and this is stressing me out. Or wait here a day or two for a VM Mod to pick this up. Not had any success calling. . The cables from the external box lead to a Bt open reach socket and a blank socket. 22-12-2022 19:19 - edited 22-12-2022 19:20. on 23-12-2022 10:31. But the wall socket, I cannot attach the wall socket with Isolator Cable. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Plug the cables into the Hub. Very Insightful Person. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. . Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. Hi mariz2198, thanks for posting and welcome to our community. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. You can also check for a loose cable as not all properties have a socket. Choose the best spot for your wifi hub. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. I am attaching photos of what i can find in. 68K; 345; 502; Alex_RM. on 23-10-2022 13:36. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Only an aerial cable (pictured below) connected to a box outside my flat. Subscribe to RSS Feed; Mark Topic as New;. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. . in Networking and WiFi Sunday; No Virgin Media Wall socket . There may be a coax cable lurking behind those two blanking plates. If no. Getting Connected with Virgin Media is easy when you have a wall socket. When I proceeded to set up my Hub 3 I quickly realised that. One of them was Telewest. Browse Virgin Media Virgin Media Community. In response to Llfamily. Stream from Virgin Media. 0 Kudos. However, I do not have any of the specified wall sockets available. Virgin Media; My Virgin Media. Stay safe online. Volt. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. We have the quickstart pack but sadly cannot get broadband set up and working. From there it is going into the white distribution amplifier. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. There must have been a previous installation or you would not have been offered a self install. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Trouble shooter. on a domestic hub you look at the values thus. Virgin TV 360. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. 6. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. on 05-09-2023 20:36. Broadband. Broadband wall socket. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Hi, Iv just received my new broadband. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 31-12-2021 10:47. No virgin wall socket in my house. 0 Kudos Reply. Virgin Mobile. Post a photo of the "wrong" socket please. Options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. log into hub3 - 192. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. There’s even no BT wall socket. - 5250024Re: No Wall Socket for Quickstart. just moved in, can see the brown cable coming in from outside but there's no VM. 2. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Thanks for your reply. Plug into the Hub. 2. Back a step. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. . Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 4 weeks ago. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. There are 10 types of people: those who. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Re: No wall socket. Hello, my isolator cable does not fit into the virgin media wall socket. Ordered VM broadband and was recommended by the website to select the self quick install option. . Re: Wall socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Solved: My broadband just arrived today. 2. Security matters. Only there is ethernet port which is also not completely fitting. Options. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I don't longer work there. Learn more. Vonage 2nd line. Apologies for any cabling issues. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Virgin Media M125 Fibre Broadband. I can only find the TV socket. Failing this. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. VM BB TV Landline. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Browse Virgin Media Virgin Media Community. The box and cables may have been removed by the previous occupiers. When you place your order, we'll let you know. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. kkd1. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Click & Collect. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Kenneth. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. £12. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I am happy to help with this. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. There’s even no BT wall socket. Reply. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. ^Martin. Same thing happened, and on all the wall phone points. on 04-02-2023 11:17. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. but I believe if the system has allowed self install VM has been installed in the past . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have a virgin media wall socket with an - 4353656 - 2. Don’t plug the power cable into a wall socket just yet. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. There are multiple different branded wall boxes inside our flat but none. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. The metal box in photo 3 looks like a likely contender. Broadband. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. Broadband. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Push the red label end of the white cable, into the wall socket. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. I've got 2 wall sockets that I think are likely. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall. You need a Virgin Media wall socket to connect to their broadband services. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. 01-02-2023 10:59 - edited 01-02-2023 11:00. Whichever is the most suitable. on 08-02-2023 13:33. Unscrew the connector from the wall box. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Entertain me; Broadband Deals. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Manage Your Account. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. No wall socket but wire from underneath floorboards. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. AnthonyRaw1986. The isolator has a terminator cap (marked below) fitted to the open end. No Virgin Media Wall Socket on 13-04-2022 14:47. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. 19-01-2023. Ordered VM broadband and was recommended by the website to select the self quick install option. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Options. You need a small spanner to remove this, then push the provided connector over the exposed end. I will only be using one wall socket, so the other socket will have no connections. . There should be a screw F socket on the bottom where the cable is now just pushed onto. Broadband only; Fibre broadband; Switch broadband; Gigabit. 3 weeks ago. Options. However the wall. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 0 Kudos Reply. Available with M50 broadband or faster. The cables won’t attach to the wall socket which looks mangled. to be phone lines. Dave. The other is marked TV, & this is used for TV & Broadband. Now to my Issue: I opted for the self-installation ki. Hi, Same problem here. Virgin Media uses a unique cable network that requires a specific type of. Virgin Media; My Virgin Media. Wall Socket. Subscribe to RSS Feed; Mark Topic as New;. No Virgin Media wall socket on 16-10-2022 22:48. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Browse Virgin Media Virgin Media Community. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. However, I do not have any of the specified wall sockets available. Follow these steps to install your virgin Media Broadband, TV and Phone service. 5K. 0 Kudos ShareNo virgin media wall socket. Stream from Virgin Media. 4 weeks ago. Damaged Wall socket. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. 1 ACCEPTED SOLUTION. Hi. Call the pre-installation and delivery team on 0800 052 1734. and view the images for a range of different wall box options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. on 27-01-2023 17:22. I've also got an old NTL phone socket so. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Even sitting in the room above the router, the WiFi was dreadful. 150 from a VM landline or 03454541111. At least 30Mbps download speeds in every room or £100 one-off credit. 0 Kudos. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. 0 Kudos. I cannot find a Virgin wall socket within my flat. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. 3 weeks ago. For into also image of the. Virgin Media Community. I can only find the TV socket. A network adapter – you’ll need this for every computer you want to connect. Virgin Media Community: Broadband: QuickStart, set up and connections: Need Virgin Wall Socket - require "written confirm. Account - Cable. Call the Pre-installation and delivery team on 0800 052 1734. Screwless Faceplate. Turn on and start the Box. Virgin Media Community. Community; Volt. Also there will be an external, often brown, omnibox. See where this Helpful Answer was posted. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. But I have no Virgin Media Wall socket in my house. Just joined. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Provides a range of audio and video signal connections. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. )In this video, I am showing the sta. Re: I need a Virgin Media Wall Socket. When plugged into either cable the hub just - 5440321. on 27-10-2022 09:24. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I'm currently renovating my living room, including the electrics. It seems that I need an electrian to install a wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Some of the cables hanging out the wall were cut off after the house improvements. The "two cables" sound very like a Sky dish install. Hi, Having difficulty installing our new broadband. called the delivery team and they managed to book a technician for me. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. Tudor. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Please help. I’m a new Virgin customer, and the previous occupants used a different provider. . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Explain what needs to be done and book an engineer visit. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Getting Connected with Virgin Media is easy when you have a wall socket. 52. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. These are the parts I could find, they were screwed into the end on the coaxial cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. What to expect with broadband installation. These are the parts I could find, they were screwed into the end on the coaxial cable. 132Mb average speed. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tudor. You should see a cable going through the wall and if you trace this inside, you should get the cable. )In this video, I am showing the sta. 29-12-2022 20:58 - edited 29-12-2022 21:00. (I did this video to help/guide new engineer as I did not find any for my self when I started. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. on 12-01-2023 10:45. Please help. 0 Kudos. Stay safe online. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Luckily, most newer computers have. I unscrewed it and there is a male isolator inside the box. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Discover how Virgin Media services are installed. Sign in . There are two empty wall sockets but the cable doesn’t fit into either. Stream from Virgin Media. 3. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Stream from Virgin Media. It’s not guaranteed it will work in your home. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. No vm wall socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Wall sockets and no connection. Browse Virgin Media Virgin Media Community. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. com. Virgin supplies Broadband using DOCSIS technology. 1 [or 192. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. Mobile Your Account. Awful first impressions of Virgin Media. Is it necessary to plug the cable to socket for having wifi, if so what can I. 63K; 3. Options. Go back to normal router mode as soon as the test is done. 168. Just had the Hub 3 delivered for Quickstart. Plug into the Virgin Media wall socket. TV on the go. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Save £105. Can I have engineer visit and setup it? Thanks. 0 Kudos Reply. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. TV on the go. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. Stay safe. Sign in . . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There were many cable companies that originally built the networks in the early 1990s. on 23-10-2022 13:36. The one thats on the bottom is the one you need for Virgin. He will drill through into the lounge and connect an internal access point to the brown box on. The top “capped” one is marked FM & has been disused since cable went digital. Speed. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. .